FAQ

Frequently Asked Questions

What are the return policies?

  • Returns are permitted within 14 days of the order being delivered.
  • Exchanges are permitted within 15 days of the order being delivered to the customer. Please reach out to me if you have any concerns regarding the product(s) you received.

How long does processing take?

  • Processing times for orders range from 3 to 6 business days.
  • Some items are made to order, and that may affect the processing time
  • If your order hasn't been shipped out after 6 business days, please reach out to me.

Should I order on your website or Etsy?

  • The prices listed on my website and on Etsy are the same. The processing time is the same and there are no differences in quality of products.

There are lines inside my sweater, why is that?

  • The marks when you flip your sweatshirt inside out, are from fabric pencils. These markings are made to accurately line up the embroidery hoop which will then be inserted into the machine.
  • The lines will disappear after washing the sweatshirt and are not harmful to your skin.